At Acocam Trading, we strive to provide high-quality artistic paintings and ensure customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help with our Refund and Returns Policy.
1. Returns
We accept returns under the following conditions:
- The item must be returned within [X] days of delivery.
- The artwork must be unused, undamaged, and in its original packaging.
- Proof of purchase (receipt or order confirmation) is required.
To initiate a return, please contact us at [Insert Contact Email] with your order details.
2. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed within [X] business days to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at [Insert Contact Email] within [X] days of receiving your order.
4. Non-Returnable Items
Certain items cannot be returned, including:
- Custom or commissioned artwork.
- Items purchased on sale or during special promotions.
- Artwork that has been used, altered, or damaged after delivery.
5. Shipping for Returns
- Customers are responsible for return shipping costs unless the return is due to our error.
- We recommend using a trackable shipping service to ensure we receive your returned item.
6. Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- If the issue persists, contact us at [Insert Contact Email].
7. Contact Us
If you have any questions about our Refund and Returns Policy, please reach out:
Acocam Trading